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Question: What are possible conflicting programs?
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| Answer: Please check your computer for the following software, as these programs can cause any number of problems when trying to copy your movies:
InterActual Player and PC Friendly - These programs are made by the movie industry to hinder copying. These programs are DVD software viewers that often come on DVD movie discs, and will try to install themselves everytime you watch a movie on your computer. Please make sure to NOT let these install. Both programs interfere with I Copy DVD’s 2 software and should be un-installed from Add or Remove programs in control panel when found. In some cases, you will need to uninstall and reinstall our software to restore functionality after removing one of these. For more information about both players, visit http://player.interactual.com
InCD (NOTE: This is a component of Nero),Record Now, DLA, B's Clip, DirectCD (NOTE: This is a component of EasyCDCreator), InstantRead/InstantWrite - Packet Writers. These programs can interrupt the burn merely by being installed. These software packages will load a packet-writing software that will constantly talk to your CD/DVD writer, and can cause a number of issues while trying to write a disc. Disabling this software is not enough, as a portion of this package is always running after you start windows.
Spyware (example: Gator, NewDotNet, OfferCompanion) - These programs serve no good purpose.
GoBack: backup software that constantly runs in the background (Terminate and Stay Ready) this needs not only to be turned off, but disabled. Unfortunately, this may cause some restore points to vanish, but it will free up a lot of hard drive space. For more information visit Symantec's web site for GoBack at http://www.symantec.com/goback/index.html
McAfee Anti-Virus: This is anti-virus software that when running, can cause errors. It needs to be disabled by right clicking on the icon in the lower right side of the task bar. The software then needs to be restarted. Whenever you are using our software, McAfee (or any other antivirus) needs to be disabled to ensure unrestricted access to your drive. For more info go to McAfee's website at http://us.mcafee.com/default.asp
Norton Anti-Virus: This is anti-virus software that when running, can cause errors. It needs to be disabled by right clicking on the icon in the lower right side of the task bar and the automatic updates should be disabled. The software then needs to be restarted. Whenever you are using our software, Norton (or any other antivirus) needs to be disabled to ensure unrestricted access to your drive. The Norton Website is http://www.symantec.com/
StopZilla: StopZilla can hinder required portions of our installer, causing the software to fail. Please completely disable StopZilla, then install our software. Once our software is installed, you may safely enable it again. If you have any difficulty using our software at a later time, you may need to disable StopZilla before going to use our software. Uninstallation is not required.
MyStorageGuard: This backup software can hinder certain required files from being copied during the installation. Please disable this program before installing our software, and have it disabled any time you go to use our software. Uninstallation is not required.
Napster 2.0: This software includes some basic burning software that can cause burning problems if it is running. You will need to close this program completely before trying to use our software. In some rare cases, you will need to completely uninstall this package to attain full reliability, so if disabling does not solve your issue, please try uninstalling this software, and try again.
Easy CD Creator 4.x: Due to the age of this package, it is no longer updated by the authors. There are bugs present in this older system that will cause NUMEROUS problems on your machine, not just with our software. Please Uninstall completely, and consider either the new 6.x version from Roxio (http://www.roxio.com) or Nero 6.x (http://www.nero.com). These packages, installed without the Packet Writing software (DirectCD/Drag to Disk/InCD), all work very well together with our software.
Please make sure to reboot if you remove any of these.
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